NHS England has published “You and Your General Practice”, a guide explaining what patients can expect from their GP practice and how patients can help their practice provide the best possible service.

The guide includes information about:

• how and when you can contact your GP practice
• requesting appointments and medical advice
• who may provide your care
• getting additional help and reasonable support
• registering with a GP practice
• referrals and patient choice
• how patients and practice staff should treat each other
• giving feedback or raising concerns

Read the official NHS England guide:
You and Your General Practice - English

Translations and further information:
You and Your General Practice - NHS England

St. Katherine’s Dock Practice is committed to working with our patients to provide accessible, respectful and appropriate care. If you have feedback or concerns about the service you receive, please contact the practice."