Making Our Services Accessible for Everyone

At St.Katharine Docks Practice, we understand that not everyone can easily use online services, smartphones, computers, or the internet.

Some patients may experience digital exclusion because they:

  • Do not have access to a smartphone, tablet or computer
  • Do not have reliable internet access
  • Are unfamiliar with digital technology
  • Have a disability that makes digital access difficult
  • Have language or communication barriers
  • Prefer to access services by telephone or in person

We are committed to ensuring that all patients can access healthcare services fairly and safely, regardless of their digital skills or access to technology.

How We Can Help

Our team can provide support with:

Appointments

  • Booking appointments by telephone
  • Arranging face-to-face support where appropriate
  • Helping patients understand the different ways to access care

Prescriptions

  • Ordering repeat prescriptions without using online services
  • Explaining available prescription ordering options
  • Supporting patients who wish to use the NHS App

NHS App Support

Our staff can help patients understand:

  • What the NHS App is
  • How to register
  • What services are available through the app
  • Alternative options if they do not wish to use it

Online Forms and Practice Services

We can support patients who:

  • Have difficulty completing online forms
  • Need assistance understanding digital communications
  • Require alternative methods of contact

Accessibility Support

We can offer or arrange support for patients who:

  • Have visual, hearing, learning or physical disabilities
  • Need information in an accessible format
  • Require interpreter or translation services

Alternative Ways to Contact Us

If you cannot access online services, you can still contact us:
Telephone: 020 7488 3653
Website: St Katharine Docks Practice
In Person: Visit reception during our opening hours.

We Are Committed to Reducing Digital Exclusion

Digital services can make healthcare more convenient for many people, but they are not suitable for everyone.
We will continue to provide accessible alternatives and support patients who need help accessing healthcare services.

No patient should be disadvantaged because they are unable or unwilling to use digital services.