Supporting Our Diverse Community

At St Katharine Docks Practice, we are committed to ensuring that everyone has fair access to healthcare services regardless of their background, circumstances, health condition, disability, language or personal situation.

We recognise that some people experience additional barriers to accessing healthcare and may require extra support. Our aim is to reduce health inequalities by providing accessible, inclusive and patient-centred services.

Support for Vulnerable Patients

We are committed to supporting patients who may be vulnerable due to:

  • Physical or learning disabilities
  • Mental health conditions
  • Frailty and older age
  • Carer responsibilities
  • Social isolation
  • Language or communication difficulties
  • Homelessness or housing insecurity
  • Financial hardship

If you require additional support accessing healthcare services, please speak to a member of our team.

Supporting Homeless Patients

Everyone has the right to register with a GP.

If you are homeless or do not have a fixed address, you may still be able to register with our practice if you fall within our practice boundary.

You do not need proof of address, immigration status, identification or an NHS number to register with a GP.

Our team can provide advice and support to help you access healthcare services and local community resources.

Translation and Communication Support

We understand that language and communication barriers can make it more difficult to access healthcare.

We can arrange support including:

  • Professional interpreters
  • British Sign Language (BSL) interpreters where available
  • Large print information
  • Easy Read information
  • Communication support for patients with additional needs

Please let us know when booking your appointment if you require any communication support.

Social Prescribing

Sometimes practical, emotional or social issues can affect health and wellbeing.

Social Prescribing helps connect people with community services and local organisations that may be able to provide additional support.

Patients may be signposted to services that support:

  • Mental wellbeing
  • Social isolation and loneliness
  • Physical activity and exercise
  • Welfare and benefits advice
  • Housing support
  • Community activities
  • Carer support
  • Volunteering opportunities

If you think Social Prescribing may help you, please speak to a clinician or member of our team.

Mental Health Support

Mental health is just as important as physical health.

If you are experiencing difficulties with your mental wellbeing, support is available.

You may wish to speak to a GP if you are experiencing:

  • Stress
  • Anxiety
  • Low mood
  • Depression
  • Bereavement
  • Loneliness
  • Relationship difficulties
  • Work-related pressures

Urgent Mental Health Support

If you need urgent mental health support, you can contact NHS 111 and select the mental health option, available 24 hours a day.

If there is an immediate risk to life, call 999 or attend your nearest Accident and Emergency Department.

Local Community Support

There are many organisations within Tower Hamlets and North East London that provide valuable support to residents.

Community services may include:

  • Carers support services
  • Community groups and activities
  • Welfare and benefits advice
  • Volunteer organisations
  • Housing and homelessness support
  • Mental health services
  • Disability support services
  • Health and wellbeing programmes

Useful local resources include:

Supporting Equality and Inclusion

We are committed to:

  • Treating all patients with dignity and respect
  • Providing accessible healthcare services
  • Identifying patients who may need additional support
  • Reducing barriers to healthcare
  • Promoting equality of access and outcomes
  • Supporting carers, vulnerable patients and people with disabilities
  • Ensuring healthcare information is available in accessible formats

How We Can Help

Please tell us if:

  • You need an interpreter
  • You require information in an alternative format
  • You have difficulty attending appointments
  • You are homeless or have no fixed address
  • You are experiencing social isolation
  • You care for someone else
  • You have concerns about your physical or mental wellbeing
  • You need additional support to access healthcare

We will do our best to support you and signpost you to appropriate services where available.

Contact Us

St Katharine Docks Practice
12/14 Nightingale House
50 Thomas More Street
London E1W 1UA

Telephone: 020 7488 3653

Website: StKatharine Docks Practice

Our Commitment

We believe that everyone deserves equal access to high-quality healthcare. We are committed to reducing health inequalities, promoting inclusion and supporting the health and wellbeing of our diverse community.